Frequently Asked Questions
Do you want to have a cow charm bracelet shipped as a gift? Want to know more about the prints available for a particular cow painting? Have questions about how long it takes for your piece of cow photography to ship to you? Look no further than our list of frequently asked questions below.
If you cannot find the answer to your question, please contact Cow Art and More customer support.
How does someone become an artist on Cow Art and More?
Please contact gallery owner, Kathy Swift, through our customer service email, email@example.com. She will contact you about submitting art samples and the details of becoming an artist on the site.
Why do some of the pieces have writing over their picture?
All of our artists copyright their work. To ensure their work is not downloaded from our website and used without their permission or without purchase, artists typically "watermark" their images with their name or studio name. This watermark will not be on the piece when it purchased.
I see many of the artists sell giclee prints. What is a giclee?
Giclee prints are a way of producing reproductions of an original piece of artwork. Images are generated from high resolution digital scans and printed with archival quality inks onto various substrates including canvas, fine art, and photo-base paper. The giclee printing process provides better color accuracy than other means of reproduction. Giclee prints are created typically using professional 8-Color to 12-Color ink-jet printers. The quality of the giclee print rivals traditional silver-halide and gelatin printing processes and is commonly found in museums, art galleries, and photographic galleries.
What is a lithograph?
A lithograph differs from a giclee in several ways. In this printing process, the printing surface is neither raised nor etched into the plate, but the printing and nonprinting areas exist on the same plane. The printing is effected by means of a chemical process that allows ink to adhere to only the parts of the surface to be reproduced. The process, which was developed in the late eighteenth century, depends on the fact that water and grease repel each other.
What if I want something a little different or a special order?
By all means, please call us! We would love to help you find the perfect piece of art. A phone call to our customer service center is all it takes to get the process going. While we can't guarantee we can fulfill every request, Cow Art and More will do what we can to satisfy our customers.
How are items selected for inclusion on the website?
The artists and their work are selected based on the superior and unique quality of their art plus their individual interpretation of cows. Cow Art and More strives to assemble a wide range of varying styles of work to give our customers many choices to meet their needs.
How can I place an order?
You may shop online with us 24 hours a day, seven days a week through our online shopping basket system. You may also call our customer service line toll-free at 888-613-6019 or locally at 352-377-7722. Our business ours are Monday, Tuesday, Thursday, Friday, and Saturday, 8 AM to 6 PM and Sunday, noon to 5 PM, eastern standard time. We are closed to phone orders on Wednesdays. Orders may also be faxed to 800-779-1129.
What are the steps for placing an online order?
Items can be added to your shopping cart by clicking the "Add to Cart" button under each item. Carts can be reviewed anytime by clicking "My Cart" in the upper right hand corner of each page. Once you are done shopping, completing a purchase on Cow Art and More involves 4 steps: 1. Entering your personal information. This is used to create an account so you can log in and check the status of your order. 2. Confirming your delivery address. 3. Entering your payment information. We accept Visa, Mastercard, American Express, Discover, Paypal, money order and personal check. 4. Review and confirm the order.
How are credit card transactions processed?
Cow Art and More uses Paypal to process all our credit card transactions. Your information is handled over a 168 bit encryption connection (the highest level commercially available) while also protected by Secure Sockets Layer 3.0 (SSL) or higher by your web broswer.
Once your personal information is sent to Paypal, it is stored on Paypal's servers and heavily guarded, both physically and electronically. To further shield credit card and bank numbers, Paypal does not directly connect these firewall-protected servers to the internet.
Personal credit card information and/or paypal account information is NEVER shared with Cow Art and More.com unless this information is given over the phone. In this situation, the information is directly entered into our credit card processing terminal for handling by Paypal and no paper copy is retained.
Do you have a printed catalog?
We do have a printed catalog with a sampling of our art, but our online catalog is the most up-to-date way to see the complete line of all our art listings. Catalogs are available at no charge, however are only printed "on-demand" and may take up to two weeks for delivery.
How do international orders work?
When Cow Art and More receives an international order, the artist will be contacted with the customer shipping information. The artist will then determine the shipping method and charges. The customer will be notified with the complete pricing information including the shipping possibilities. International buyers should know that some products may not be able to shipped to their destination country depending on their country's import regulations. All sales are final on orders shipped outside of North America.
What if I don't like what I ordered?
Cow Art and More offers a seven day return policy for any reason. After the expiration of the seven day period, shoppers may return their purchase within 30 days of purchase for store credit. Please contact our customer service center to receive a return authorization. Returns will be credited in the same manner as which the items were paid. Items returned for store credit can be used to purchase from the same or a different artist on the website. Users should carefully read the returns and exchanges policy before making a purchase.
What if there is a problem with my order?
Please contact our customer service center and state the nature of the problem. You will be given instructions on how to return or exchange the product.
How is my order filled?
Your items will ship directly from the creating artist within 2 business days of placing your order. If there is a problem with filling your order during this time, you will be notified of the new shipping status and expected delivery date. In the event that items are ordered from more than one artist, items will arrive in separate packages from each artist.
When is my credit card charged?
Your credit card is charged at the time your order is placed.
Can I have art shipped as a gift?
Gift wrapping and shipping is available for select pieces. Please check the individual item descriptions to see gift presentation availability.
Why do you charge sales tax on orders shipped to Florida?
Since Cow Art and More is headquartered in Alachua County, Florida, we must collect the state and county combined sales tax of 6.75% on all orders going to a Florida address.
How much is shipping?
Since the art ordered ships directly from the artist, the artists themselves determine the cost for the most economical and safest way for packages to be shipped to the buyer. Items can be shipped to Alaska, Hawaii, and other U.S. territories, but users will need to call our customer service center to get a shipping estimate.
Can I combine shipping costs?
Since art ships directly from the artist, shipping costs are combinable only if they all come from the same artist. We recommend calling our customer service center to speak to a representative in order to get the best price on shipping.
What if I need my order in a hurry?
Expedited shipping can be provided for an additional charge. Please call customer service to let a representative give you all available options and pricing.
Do you have RSS feeds?
Yes, Cow Art and More has made is easier for you to keep up with the latest art and information posted on the site. Go to the RSS feeds page under the "About Us" category to subscribe to the RSS feeds for new products and our press room.
What are your operating hours?
Our customer service center is open Monday, Tuesday, Thursday, Friday and Saturday, 8 AM to 6 PM and Sunday, noon to 5 PM at 888-613-6019 or 352-377-7722, eastern standard time. We are closed on Wednesdays. While we make every effort to answer the phone in a timely fashion, we also make the art. Callers may need to leave a message for a customer service representative to return a phone call.
Do you have a retail storefront I can visit?
At this time, Cow Art and More is strictly an online art gallery.
How are you keeping my information safe?